Returns & Exchanges
We, at Tesoro Fine Jewelry, LLC, want you to be completely satisfied with your purchase!
- We offer exchanges or store credit within 14 days of receipt of purchase. We do not provide refunds.
- All returns and exchanges require approval. Approved exchanges are accepted for items purchased on tesorofinejewelry.com. We do not refund for the cost of shipping, unless we have sent an item in error.
- Store credits may be used towards purchases on tesorofinejewelry.com
- To protect our jewelry and your return package, we will issue you a Return Label to make sure each package is insured properly for its value. Items for exchange will be inspected before accepted. Exchanges and credits will be processed for accepted items, excluding original and return shipping fees. Merchandise should be returned in its original condition with the original Tesoro Fine Jewelry box and/ or pouch.
- Engraved or embossed products, custom, and personalized products (including initials, lettering, birthstones and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit.
- All rings ordered will be subject to a 10% restocking fee as is considered a special order.
- All non-jewelry, accessory items are FINAL SALE.
- Gift Card purchases cannot be refunded.
- Merchandise showing signs of wear, resizing, or damage in any way will not be accepted and will be returned to the sender (at the sender's expense).
- To arrange a return or exchange, please email firstname.lastname@example.org before sending any items.
Tesoro Fine Jewelry, LLC reserves the right to refuse an exchange/repair of any purchase made that does not meet the above requirements.
This policy only applies to purchases made at tesorofinejewelry.com.
Exchange process for orders:
- Put your jewelry in a shipping box along with your exchange form. Jewelry must be returned in the original packaging.
- Attach your pre-paid label to the shipping box.
- Bring your packaged box to a UPS or FedEx, depending on the label provided.
- For domestic exchanges, you will be charged shipping on your new order if it is under $500.
- For international orders, you will be charged for return shipping and shipping on your new order.